GDPR Compliance

Last updated: November 2024

Introduction

Peak-cove is committed to protecting the personal data of all individuals, including those residing in the European Economic Area (EEA). This page outlines how we comply with the General Data Protection Regulation (GDPR) and your rights under this regulation.

Data Controller

Peak-cove acts as the data controller for personal information collected through our website and services. Our contact details are:

Peak-cove
42 Ridgeview Terrace
Katoomba, NSW 2780
Australia

Email: [email protected]

Legal Basis for Processing

We process personal data on the following legal bases:

• Consent: When you explicitly agree to the processing of your data for specific purposes
• Contract: When processing is necessary to fulfil a booking or service agreement
• Legitimate Interests: When we have a legitimate business reason to process your data, balanced against your rights
• Legal Obligation: When we are required to process data to comply with the law

Your Rights Under GDPR

If you are located in the EEA, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of the personal data we hold about you and information about how we process it.

Right to Rectification

You have the right to request that we correct any inaccurate personal data we hold about you.

Right to Erasure

You have the right to request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.

Right to Withdraw Consent

Where we process your data based on consent, you have the right to withdraw that consent at any time.

International Data Transfers

As we are based in Australia, your personal data may be transferred to and processed outside the EEA. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with GDPR requirements.

Data Security

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk of processing your personal data. This includes measures to protect against unauthorised access, alteration, disclosure, or destruction of data.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our retention periods are based on business needs, legal requirements, and the sensitivity of the data.

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.

Exercising Your Rights

To exercise any of your rights under GDPR, please contact us using the details provided above. We will respond to your request within one month. In certain circumstances, this period may be extended by two further months, in which case we will inform you of the extension and the reasons for it.

Complaints

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority in the EU member state where you reside, work, or where the alleged infringement occurred.

Updates to This Information

We may update this GDPR compliance information from time to time. Any changes will be posted on this page with an updated revision date.